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General Questions
Technical Questions
Purchase Questions
General Answers
 What is Hide IP NG? (Top)
Hide IP NG is an easy to use software that helps you hide your IP address when you are surfing Internet.
Is Hide IP NG free? (Top)
No, Hide IP NG is shareware. You can try it before you buy.
Can it work on mac osx platform? (Top)
No, Windows only.
How many IP address do you have? (Top)
We have 7 IP address at this time. 4 in US and 3 in UK.
How can I download the full version of the product? (Top)
There are no separate files for the evaluation and full versions. The evaluation version becomes the full version if you have the license code. The registration message that you have received from us provides detailed instructions on using the license code. That said, our software is always available for downloading in the download page.
Technical Answers
How to use Hide IP NG with Internet Explorer? (Top)
Please follow the instructions at the Hide IP with Internet Explorer page.
How to use Hide IP NG with Firefox? (Top)
Please follow the instructions at the Hide IP with Firefox page.
How to use Hide IP NG with Opera? (Top)
Please follow the instructions at the Hide IP with Opera page.
How to use Hide IP NG with Netscape? (Top)
Please follow the instructions at the Hide IP with Netscape page.
How to use Hide IP NG with other browser? (Top)
Please follow the instructions at the Hide IP with other browser page.
Does Hide IP NG work with irc/p2p/bt? (Top)
No, Hide IP NG only works with Internet Explorer, Firefox, Opera, Netscape, but Hide iP NG works when you download the torrent file with browsers.
Where can I find my IP address on the Internet? (Top)
You can visit http://www.cmyip.com to see your IP address.
How do I know my IP address is hidden? (Top)
You can visit http://www.cmyip.com to see your IP address with/without Hide IP NG running.
Does Hide IP NG work when my computer is in the enterprise net / LAN / behind a router? (Top)
Hide IP NG can work in any condition as long as you can visit google and yahoo. You can even assign different IPs for different computers! (must have Hide IP NG installed on each computer you want to hide IP address)
How can I access a site that blocks me? (Top)
First use our product Delete Cookie to delete the cookies from this site. Then run Hide IP NG and register a new ID with this site. Visit this site with Hide IP NG on and always use your new ID.
When I'm launching program it says "new version is needed".
What do I do? (Top)
When we add a new feature or have some serious bugs fixed we'll ask you to update to the latest version.
1. If Hide IP NG is running please right click on the tray icon of Hide IP NG and select "Exit".
2. Download the latest version of Hide IP NG at:
http://www.hide-ip-soft.com/download.htm
3. Install the new version you downloaded.
You don't have to uninstall the old version but it must be shut down before installing the new version.
How to setup a Firewall to let Hide IP NG access the Internet? (Top)
Please follow the instructions at the Setup Firewall page.
When I close Hide IP NG I can't surf with Firefox. (Top)
This happens when you close Firefox before closing Hide IP NG. Just restart Hide IP NG and Firefox. Then close Hide IP NG first. If you have uninstalled Hide IP NG please use Hide IP NG Clear Proxy Settings Tool to clear your Firefox proxy settings.
How to uninstall Hide IP NG? (Top)
1. Close Hide IP NG by right clicking on the tray icon of Hide IP NG and selecting Exit.
2. Windows Start Menu -> Hide IP NG -> Uninstall.
I got a "Windows - No Disk" error. What to do? (Top)
Click Windows Start Menu -> Run -> type "regedit" -> press Enter key
Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows\
and change the value of the ErrorMode key to 2.
Puchase Answers
Will my credit card be charged automatically when my subscription expire? (Top)
No, you have to buy another license if you still want to use our products.
Do I need to pay if I upgrade to a new version of Hide IP NG? (Top)
No, all upgrades are free! Always use the latest version of Hide IP NG to keep the best performance.
Can I use one license code on two computers? (Top)
Hide-IP-Soft.com programs is licensed on a "per-computer" basis. This means that you must purchase a license for each separate computer that it will be installed or used on, regardless of the number of people using the computers.
Do you accept Western Union? (Top)
Yes, we do. Click the Buy Now button and select Wire Transfer for the payment method on the billing page. The confirmation page will then contain bank details to submit that payment.
http://hide-ip-soft.com/purchase.htm
Do you accept e-gold? (Top)
We do not accept e-gold.
I still have other questions.
Please send an email to us at the Contact Us page. |
